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Help Center›Troubleshooting

Troubleshooting

Something not working? Here is how to fix it, step by step, in just a few minutes.

The app isn't working

  • The app crashes or won't open
  • The app is slow or freezes
  • Photos or Reels won't show
  • The app is in the wrong language

Sign-in and notifications

  • I can't sign in
  • I'm not getting notifications
  • My account is suspended, or I want to delete it
  • My message won't send in chat

Listings, photos and videos

  • My listing isn't showing
  • A photo won't upload
  • My video or Reel won't publish
  • My listing appears twice

Payments, updates and support

  • A problem with a Spotlight or Premium purchase
  • How to update the app
  • Report a bug
  • Contact support
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