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Help Center›Messaging

Messaging

Chat with buyers and sellers safely, right inside the app.

Starting and managing a conversation

  • How do I contact a seller?
  • Where do I find my messages?
  • How do I reply to and keep track of a conversation?
  • What should I say in a first message?
  • I'm not getting message notifications, what should I do?

Photos, translation and chat tools

  • How do I send photos in a conversation?
  • How does automatic translation work?
  • Can I share a listing or profile in chat?
  • How do I negotiate well over chat?

Calling vs. messaging

  • When should I use the “Call” button?
  • How do I show or hide my phone number?
  • Why don't I see the “Call” button on a listing?
  • How do I arrange the handover of an item?

Safety, scams and moderation

  • Why should I never pay remotely or outside the app?
  • What information should I never share in chat?
  • How do I recognise a scam?
  • How do I block a user?
  • How do I report a message or a user?
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