A photo won't upload

If a photo gets stuck while you sell, the cause is almost always the connection, a missing permission or an oversized image.

  • Allow access to your photos: the first time, the app asks for permission. You can grant it in your phone settings.
  • Check your connection and prefer Wi-Fi for several uploads.
  • Send fewer photos at once if the upload keeps failing.
  • Try again after closing and reopening the app.

The app automatically optimises your photos for a fast upload, so there's nothing to do on your side. A very large image is simply resized before sending.

If one particular photo keeps failing, try another: the original file may be corrupted.

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