The only purchases on AllEasyWay are the Spotlight and Premium promotions, which push your own listing to the top of results. There is no commission on your sales and no payment between users on the app.
These purchases go through Apple's App Store or Google Play:
- Payment declined: check the payment method saved in your App Store or Google Play account.
- Promotion not applied: close and reopen the app; the promotion activates once the store confirms it.
- Refund request: this is handled by Apple or Google, who process the payment, not from within the app.
If you were charged but the promotion doesn't appear after a few minutes, email us at contact@alleasyway.com with the date and the store receipt. Details in the terms of sale.